// AI news · 2026-10-31 · CNBC
AI Agents Still Rely on Humans for Real-World Tasks
AI agents from startups like Dazzle, Duckbill, and Wajo still rely on human workers for real-world tasks such as phone calls.
Published 2026-10-31 20:00 (Beijing time)Source CNBCAuto-summarised, fact-checked against source
01Summary
Foundation models from Meta and OpenAI struggle with web actions involving calls or scheduling. Companies break down tasks into atomic units and assign them to human contractors who undergo background checks. When AI fails due to lack of common sense, tasks are immediately routed to humans to prevent errors or wasted resources.
Summarised from the original article by an open-source model, then checked automatically: every number and English name must appear in the source. The original article is authoritative.
02Key points
- Startups like Dazzle, Duckbill, and Wajo rely on humans for real-world tasks.
- Meta and OpenAI's foundation models fail in phone calls and scheduling.
- Tasks are split into atomic units and assigned to vetted human contractors.
- AI errors trigger immediate handoff to humans to avoid failure or waste.
03Source
Humans are still doing the work behind some AI agents
CNBC · published 2026-10-31 20:00 Beijing time
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