// AI news · 2026-11-11 · ElevenLabs Blog
McKinsey and ElevenLabs partner to scale enterprise conversational AI
McKinsey and ElevenLabs collaborate to enable enterprises to validate and scale conversational AI agents, starting in telecom and insurance.
Published 2026-11-11 20:00 (Beijing time)Source ElevenLabs BlogAuto-summarised, fact-checked against source
01Summary
The alliance combines McKinsey’s industry expertise with ElevenLabs’ advanced conversational AI technology to build agents that understand customer needs, integrate with enterprise systems, and continuously improve. Real-world use cases like KPN demonstrate the value of data-driven agent design and system integration for scalable, reliable interactions.
Summarised from the original article by an open-source model, then checked automatically: every number and English name must appear in the source. The original article is authoritative.
02Key points
- McKinsey and ElevenLabs partner to scale conversational AI in enterprises.
- Focus on telecom and insurance with reusable, journey-adaptable agents.
- Use of call/chat data to identify customer needs and optimize agent performance.
- Agents must integrate with systems and evolve continuously for reliability.
03Source
McKinsey and ElevenLabs collaborate to take natural AI conversations to enterprise scale
ElevenLabs Blog · published 2026-11-11 20:00 Beijing time
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