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// Software stack

AI customer support

Answer FAQs with knowledge + agents, escalate hard tickets to humans.

4 pieces4 setup stepsscenario: AI customer support and sales assistants

💡 For a faster launch, a knowledge-base app platform such as Dify, FastGPT or MaxKB can power the bot directly.

What goes in it

  1. 1

    WeKnora AI notes & knowledge management Open source

    Knowledge base

    Tencent's open LLM knowledge platform: docs → RAG → agents.

    Or: OpenKB · Notion · Glean

    ★ 35k
  2. 2

    Manus Coding agents & AI IDEs Closed / commercial

    Conversational agent

    General-purpose AI agent that completes multi-step tasks like research, websites and reports.

    Or: Lindy · Abacus.AI ChatLLM

  3. 3

    ElevenLabs Speech recognition & synthesis Closed / commercial

    Voice channel

    Lifelike speech synthesis, voice cloning and voice agent platform.

    Or: dograh · Cartesia

  4. 4

    crm AI office & productivity Open source

    CRM

    Open-source CRM designed for AI agents.

    Or: twenty · DeskcommCRM

    ★ 12k

How to set it up

  1. 01Clean up FAQs and ticket tags
  2. 02Connect the knowledge base and define when to refuse
  3. 03Pilot one channel (email or chat)
  4. 04Set rules for human hand-off

Data updated: AI software & hot ranks · Solutions & stack guides(UTC+8)