// I want to solve · Small teams & business / Enterprise IT
🎧 AI customer support and sales assistants
Answer common questions with a knowledge-base bot and hand complex ones to humans; let AI draft follow-ups and tidy the CRM while people approve what goes out.
5 steps5 alternatives3 stacks · 0 problemschecked 2026-10-22
How to do it
- 01Compile 50–200 frequent questions with approved answers as both knowledge base and test set
- 02Build a knowledge-base bot with Dify / FastGPT / MaxKB and make it say “I don’t know” and hand off when it lacks a source
- 03Pilot on one channel (web chat or email) for two weeks and sample conversations daily
- 04Sales: AI drafts follow-ups and writes call notes back to the CRM, but a human approves before anything is sent
- 05Always route refunds, complaints and contracts to a human
What it costs
Free start
Dify, FastGPT, MaxKB and n8n can be self-hosted for free (subject to their licences)
Pay as you go
Mostly model calls, estimated by conversation volume; see the pricing page
Team / enterprise
Commercial helpdesk AI is usually priced per seat or per resolution; see vendor sites
Prices change; the vendor’s official page wins. Subscriptions compared · API prices
Alternatives: which to pick
✓ Good fit
- Support and pre-sales with many repetitive questions
✗ Not a good fit
- Every case needs individual judgement or carries legal liability
Ready-made stacks
All stacksSoftware that helps
All softwareOfficial references
Compiled from official documentation on 2026-10-22; not reproduced in our own environment. Follow the official docs if they differ.